Refund Policy

1. Overview

This Refund Policy outlines the terms and conditions for refunds and chargebacks processed through GoodPay Gateways Private Limited ("GoodPay"). As a payment gateway provider, GoodPay facilitates refunds between merchants and their customers.

2. Merchant-Initiated Refunds

Merchants using GoodPay's payment gateway can initiate refunds through their merchant dashboard or via API. Refunds may be full or partial depending on the merchant's refund policy.

• Refund requests must be initiated within 180 days of the original transaction
• Refunds are processed to the original payment method used by the customer
• Processing time: 5–7 business days for card transactions, 2–3 business days for UPI
• Net banking refunds may take up to 10 business days

3. GoodPay Service Fees

Regarding GoodPay's own service fees charged to merchants:

• Setup fees are non-refundable once the merchant account is activated
• Transaction processing fees are non-refundable
• Annual subscription fees may be refunded on a pro-rata basis if the account is closed within 30 days
• Any overcharges or billing errors will be fully refunded upon verification

4. Chargebacks

In cases where a customer disputes a transaction with their bank, GoodPay will:

• Notify the merchant of the chargeback within 24 hours
• Provide the merchant an opportunity to submit evidence to contest the chargeback
• Deduct the chargeback amount from the merchant's settlement if the dispute is upheld
• Applicable chargeback handling fees will be charged as per the merchant agreement

5. Failed Transactions

If a transaction fails but the customer's account is debited, the amount will be automatically refunded within 5 business days. If the refund is not received, the customer should contact their bank or reach out to GoodPay support.

6. Contact

For refund-related queries, contact us at contact@goodpay.website.