Privacy Policy

Last updated: February 27, 2026

1. Introduction

GoodPay Gateways Private Limited ("GoodPay," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our payment gateway and payroll services.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

  • Full name, email address, and phone number
  • Business name, registration details, and GST number
  • Bank account details and payment information
  • PAN, Aadhaar (where legally required), and KYC documents
  • Employee payroll data (for payroll services)

2.2 Technical Information

  • IP address, browser type, and device information
  • Usage data, cookies, and session information
  • Transaction logs and API usage data

3. How We Use Your Information

We use the collected information to:

  • Process payments and payroll transactions
  • Verify merchant identity and perform KYC checks
  • Comply with RBI, SEBI, and other regulatory requirements
  • Detect and prevent fraud and unauthorized transactions
  • Improve our services and customer support
  • Send transactional notifications and updates

4. Data Sharing & Disclosure

We do not sell your personal data. We may share information with:

  • Banking partners and payment networks for transaction processing
  • Regulatory authorities as required by Indian law
  • Third-party service providers under strict data protection agreements
  • Law enforcement agencies when legally obligated

5. Data Security

We implement industry-standard security measures including PCI-DSS Level 1 compliance, AES-256 encryption, and SOC 2 Type II certified infrastructure to protect your data. All sensitive data is encrypted both in transit and at rest.

6. Data Retention

We retain your data for as long as necessary to provide our services and comply with legal obligations. Transaction records are retained as per RBI guidelines. You may request data deletion subject to regulatory requirements.

7. Your Rights

You have the right to:

  • Access, correct, or delete your personal data
  • Withdraw consent for data processing
  • Request data portability
  • Lodge a complaint with relevant data protection authorities

8. Contact Us

For any privacy-related concerns, please contact us at contact@goodpay.website.